近日，多位網(wǎng)友反映，“客單價(jià)在三四十元的和府撈面，澆頭、湯底均是袋裝，相當(dāng)于花高價(jià)吃預(yù)制面”，并稱“在門(mén)店能看到后廚堆滿塑料袋”。

Several Chinese consumers have accused noodle chain Hefu Noodles of charging premium prices for centrally prepared meals, after online videos showed soup bases and toppings delivered to stores in plastic bags rather than made on-site.

Customers said that despite spending 30–40 yuan per person, the ingredients appeared to be reheated from pre-packaged supplies, with plastic-wrapped materials visible in store kitchens.

據(jù)封面新聞消息，1月7日，和府撈面客服回應(yīng)稱“產(chǎn)品符合國(guó)家標(biāo)準(zhǔn)，澆頭由中央廚房統(tǒng)一配送，并非預(yù)制菜”。對(duì)于是否為當(dāng)天由中央廚房配送到門(mén)店的問(wèn)題，客服回答對(duì)配送問(wèn)題不清楚。

Hefu Noodles said on Wednesday that its products meet national standards and that toppings supplied by its central kitchen do not qualify as pre-prepared dishes, adding that it was unclear whether the ingredients are delivered to stores on the same day.

根據(jù)市場(chǎng)監(jiān)管總局2024年3月發(fā)布的通知，預(yù)制菜的定義為：“以一種或多種食用農(nóng)產(chǎn)品及其制品為原料，使用或不使用調(diào)味料等輔料，不添加防腐劑，經(jīng)工業(yè)化預(yù)加工（如攪拌、腌制、滾揉、成型、炒、炸、烤、煮、蒸等）制成，配以或不配以調(diào)味料包，符合產(chǎn)品標(biāo)簽標(biāo)明的貯存、運(yùn)輸及銷售條件，加熱或熟制后方可食用的預(yù)包裝菜肴。”

China's market regulator defined pre-prepared dishes in March 2024 as industrially processed, pre-packaged meals that require reheating or final cooking before consumption.

不少網(wǎng)友認(rèn)為，和府撈面的此番操作與店內(nèi)“熬湯”“炒澆頭”等宣傳語(yǔ)形成鮮明對(duì)比。

也有網(wǎng)友表示，自己不反對(duì)餐食標(biāo)準(zhǔn)化，但反對(duì)被價(jià)格收割。

However, many netizens said Hefu Noodles' practices conflict with in-store claims of "slow-simmered broth" and "freshly stir-fried toppings". While some said they do not oppose standardized food production, they objected to high prices without clear disclosure.

有媒體就此評(píng)論稱——按照六部委定義，中央廚房制作的菜肴確實(shí)不納入預(yù)制菜范圍。但技術(shù)標(biāo)準(zhǔn)是一回事，消費(fèi)體驗(yàn)是另一回事。消費(fèi)者看到的是“撕開(kāi)料包倒進(jìn)碗里”，與想象中“現(xiàn)炒現(xiàn)烹”的畫(huà)面相去甚遠(yuǎn)。技術(shù)標(biāo)準(zhǔn)與消費(fèi)認(rèn)知之間的鴻溝，不能靠一句“不是預(yù)制菜”就輕松跨越。

也有媒體指出，預(yù)制菜之爭(zhēng)關(guān)鍵在于知情權(quán)：如果和府撈面一開(kāi)始就明確告知消費(fèi)者，店里只有面是現(xiàn)煮，其他湯料都是中央廚房配送，無(wú)論這叫不叫“預(yù)制菜”，消費(fèi)者都可以自己用腳投票。反之，如果企業(yè)一直營(yíng)造餐品都是現(xiàn)煮的印象，結(jié)果澆頭、湯底卻是中央廚房配送，那就怪不得消費(fèi)者吐槽。

Media commentators noted that although central-kitchen meals may fall outside the formal definition of pre-prepared dishes, the dining experience often fails to match the "freshly cooked" image suggested by branding. Others said the controversy ultimately centers on consumers' right to know, arguing that clearer disclosure would allow diners to make informed choices and help prevent backlash.

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來(lái)源：中國(guó)青年報(bào) 封面新聞 澎湃新聞 中國(guó)新聞網(wǎng)

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